Customers are great. They make me laugh when they do or say silly things. I usually don’t let the more complicated customers bother me. But, there are five things they tend to do that have become pet peeves. I’m not the only Barista that feels this way.
1. Talk on the phone while ordering
Talking on the phone shows me, as cashier, you are not ready to order. Your conversation is obviously more important. Please hang up and we will be happy to serve you.
2. Stare at the menu while holding up the line
The customers behind you know what they want, so please step aside until you are ready. Or let me know what you are looking for.
3. Are you at your usual Café? No? Then we may have the same thing, but with a different name.
Each cafe has its own menu, and only sells what’s up there. If you don’t see what you like, let us know what type of drink you do like. We don’t mind offering suggestions for something close to what you are used to.
4. Order something when you really don’t know what it is
We made exactly what you asked for so it’s not our fault if you don’t like it.
5. Tell us to make “what I usually get” when we don’t usually make it
If we aren’t used to making your drink, don’t expect us to know what you want. Next time the employee who usually makes your drink is here, ask what it’s called so the rest of us know what to make for you when they aren’t here.
qotd- What else do customers say or do that aren’t favorable?
